This Policy may contain references to other legally-binding Agreements you have entered into with Plenty Earth, LLC.
Return, Refund and Shipping Policy
Effective as of the 1/1/2019
1. Introductory Clause
1.1. Definitions
References in these Documents to: “Service”, “Website”, “plentyearth.com”, “We” or “Us” mean Plenty Earth, owned and operated by PlentyEarth, LLC; Our return address is (80 East Park Street STE CMD, Butte Montana 59701). Our Customer support e-mail is: (merriment-engineer@plentyearth.com); “You”, “Buyer” and “User” means a natural person with ability to perform acts in law, conducting business activity or in other way holding the right, regulated by national provisions, to participate in the Service, if necessary; “Subscription” means an agreement for providing certain products and/or services by the Service towards the Buyer for a defined period of time (hereinafter referred to as: “Subscription Term”); “Subscription renewal” means an explicit or implicit action or set of actions extending the Subscription Term after the expiration of the original Subscription Term; “Customer Support” means a team working for the Service placed in order to resolve any issues or questions that the Users may have in connection to the Service’s Website or possible purchases.
1.2. The Service
Plenty Earth, hereinafter referred to as: “We”, “Us”, “Service” or “Website” is operated by or on behalf of Plenty Earth, LLC, incorporated under Montana law, thereinafter referred to as: “We”, “Us” or “Company”. If you place an order through the Website, upon order confirmation you have entered into an agreement, which shall be executed by state of Montana, County of Silver Bow, and further governed by these Terms of Service.
2. Statement of Plenty Earth
We at Plenty Earth are aspiring to bring you the best possible services at the best rates. You are to find hand-picked collections of products which are available at our website. Our goal is for users to have an easy, risk-free and enjoyable experience with our online order and delivery system, to be amazed by the great quality products offered and share our goal of helping you find the perfect products for you utilizing our Website. We believe that with the wide assortment of products available via Plenty Earth Website, you can truly find the perfect gift or item you desire or wish to order as a present for family, friends or loved ones.
3. Specifications of Certain Products
Plenty Earth warrants for the precision of depicted descriptions and the empiric correctness which may be displayed in the offer on our Website. However, due to varying personal and/or performance settings of mobile or static computer displays, Plenty Earth cannot, and finds it unreasonable as a seller, to warrant for the precision of the displayed color or texture on the photographs displaying the products which are sold on the Website. Plenty Earth will take no responsibility for the incorrect color or texture choice due to the performance or personal settings of buyers’ displays, but will offer a return or exchange in case it had displayed incorrect specifications on the Website tied to your product. No further liability is to be expressly or implicitly taken by Plenty Earth.
4. Cancellation Policy
4.1. No Cancellation
Upon purchasing any set of products and/or services with Plent Earth, all sales shall be considered final with no cancellations on any orders further being possible. Buyers have the right to Returns and Refunds in accordance with the appropriate sections of this Return, Refund and Shipment Policy.
5. Shipping Policy
5.1. Shipping Methods
The Service shall ship the products via service choosen by Plenty Earth. Shipping is sometimes billed separately from the Price of the Ordered Product, and the Buyer shall pay the balance of the shipping fees applicable for shipment and handling. Shipping prices shall apply to both in-state and international shipping, unless expressly stated otherwise by the Service. The estimated time of delivery shall be included in the shipping options’ description.
5.2. Transfer of Risk
The Service’s Point of Delivery is the designated Courier’s Premises. As of the moment of delivery to the Courier’s Premises, the Buyer shall take all risks of damage to the delivery. Our liability is limited by providing the ordered goods to the preferred method of shipment chosen (delivery to the Courier’s Premises). If your order has been lost resulting from the shipment or transfer of goods, please contact the Courier handling the delivery of the order to you.
5.3. Import and Taxation
The Buyer shall have sole responsibility for all import formalities. The Buyer shall bear all possible Taxation costs, if taxes in accordance with governing law are applicable. All products and services offered through the Service are inclusive of VAT.
6. Return Policy
6.1. Eligibility for Returns
The Service shall accept returns of products, provided that the products are: (a) Damaged or Faulty, or (b) A wrong order has been sent. All orders may be returned in store, or via a postal courier sent to the Service’s Return Address stated above Returns of Personalized products is not possible. We shall accept returns of personalized products in the case the products are damaged or defective.
6.2. Return Procedure
The Buyer shall fill in a Return Request inclusive of photos of Damaged or Faulty Goods. The Service shall, afterwards, approve or deny the right to Return the product.
6.3. Exchange or Refund
Products which fill the criteria for a Refund may be Exchanged with: (a) the Same product in another shipment delivered to the Buyer, (b) other Products in another shipment delivered to the Buyer, or the Buyer may request a Refund. The chosen method of exchange of the Buyer shall be stated in the Return Request sent to the Service.
7. Refund Policy
7.1. Refund Criteria
The Service shall refund all orders, which have fulfilled the criteria for a Refund as per Subsection 6.2. of this Policy. If you have paid using a credit/debit card, a refund/exchange will be processed at the till point. If you have chosen another method of payment, such as Apple Pay or PayPal, the Service send your order back to our distribution center on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
7.2. Refund Amount
The Service shall Refund the full nominal value of the Order as of the day of placing the order by the Buyer in a manner consistent with Subsection 7.1 of this Policy.
8. Subscription Policy
8.1. Subscriptions for certain products offered by the Service
The Service may issue a Subscription Plan to receive a certain number of products in certain frequency and in a certain time interval (thereinafter referred to as: Subscription Term). The Service’s current Subscription Plan has a 30 day free trial period. After expiration of the 30 day free trial period, you shall be billed your appropriate Subscription Price in accordance with Section 8.4. of this Refund, Return and Shipping Policy.
8.2. Subscription Terms
The Subscription Plans shall have a Subscription Term lasting until cancelled by the subscriber. The subscription term will last for the period of time that the subscriber paid for.
8.3. Shipment, Return and Refunds
Provided that the Subscription Plan includes delivery of certain products by the Service, the Buyer has the right to: (a) choose a preferred method of shipment as per the provisions of this Shipment, Return and Refund Policy; (b) Request for a Return or Refund in accordance with the provisions of this Shipment, Return and Refund Policy.
8.4. Subscription Price and method of payment
The Subscription Plan for the appropriate Subscription Term shall be paid by recurring partial payments deducted from your preferred method of payment. You shall be asked for your billing information upon ordering a specific Subscription from the Service. The subscription Price of the appropriate Subscription Plan shall be billed every consecutive month during the active Subscription Term as monthly installments of the Subscription Plan Price. Please note that upon ordering a specific Subscription, the order is final and may not be cancelled until the end of the respective Subscription Term, even if the Buyer declares that she/he will not accept the products, provided that the Subscription Plan includes delivery of certain products by the Service to the Buyer.
8.5. Auto Renewal
Purchased Subscription Plans have auto-renewing Subscription Terms. The User may opt to purchase a Subscription Plan for only one subscription term by either: (a) deactivation of Subscription auto renewal in their User Account settings, or (b) Send the Service’s Customer Support an e-mail with a request to deactivate this feature.
9. Defaults by parties
9.1. Introduction
A Party to this agreement shall be considered in default with providing payments if: (a) the Party, whose payment is due did not balance the payment after 3 days of such due date, or (b) the Party, whose payment is due did not provide any payment information and has begun with receiving Product(s) or Service(s) from the Service, or whose payment was rejected by the Party’s respective payment processor. For the purposes of this document, a “payment processor” is a bank or other financial institution handling the payment on the Party’s behalf.
9.2. How we deal with defaults
The Parties agree that they shall pay all due amounts towards the Service within 3 days of notification by the Service, that a certain payment is due. The Service does not exclude bringing up civil or other claims in front of appropriate institutions under applicable law. However, the Party in default shall be informed about the possible consequences of not providing payment in time.
9.3. Contact Us
The Service shall do its best to contact and inform any Party in default with possible consequences of defaulting in their payment. In cases of any doubts as to the applicable due dates or the measures taken into consideration by the Service, please contact the Service at the Service’s Customer Support e-mail or telephone.